Shipping policy

  • ORDERS FOR SHIPMENTS HAVE A PROCESSING PERIOD OF  3-5 BUSINESS DAYS - SOMETIMES LONGER (UP TO 7 ADDITIONAL BUSINESS DAYS) IF YOUR ORDER CONTAINS A PRE-ORDER ITEM
  • ONCE THE FULFILLMENT PROCESS HAS BEGUN YOU WILL RECEIVE AN EMAIL WITH A USPS TRACKING NUMBER
  • DELAYS ARE TO BE EXPECTED ON USPS’ PART DUE TO COVID-19 PREVENTION SAFETY MEASURE BEING TAKEN
  • WE ARE NOT LIABLE FOR ANY LOST OR STOLEN ORDERS- IF THAT IS THE CASE PLEASE CONTACT YOUR LOCAL POST OFFICE OF FILE A CLAIM AT https://www.usps.com/help/claims.htm 
  • WE ARE UNABLE TO REPLACE PACKAGES DAMAGED BY THE CARRIER
  • PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO AN INCORRECT ADDRESS DUE TO CUSTOMER ERROR. MAKE SURE THAT EVERYTHING ON YOUR ORDER IS CORRECT BEFORE FINALIZING YOUR ORDER
  • YOU HAVE A 2 HOUR WINDOW AFTER PLACING YOUR ORDER TO EDIT OR CANCEL IT BY CONTACTING US VIA EMAIL AT ICATHELABEL@GMAIL.COM
  • IF YOU HAVE RECEIVED THE INCORRECT ITEM OR AN ITEM IS MISSING FROM YOUR ORDER PLEASE CONTACT US ASAP AT ICATHELABEL@GMAIL.COM SO THE ISSUE CAN BE RESOLVED